Shipping policy

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LUMIÈRE

SHIPPING POLICY

Effective Date: April 23, 2026

1. Overview

At Stylio, we are committed to delivering your order safely, efficiently, and with the care your purchase deserves. Please read our Shipping Policy carefully before placing your order. By completing a purchase on our website, you agree to the terms outlined below.

2. Order Processing

All orders are processed within 2–5 business days of payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Please note:

You will receive an email confirmation once your order has been placed
You will receive a second email with your tracking number once your order has been shipped
During peak seasons (Eid, Ramadan, Black Friday, Christmas) processing times may be extended by 1–3 additional business days
Orders cannot be modified or cancelled once they have been dispatched

3. Domestic Shipping (United States)

We ship to all 50 United States including Alaska, Hawaii, and US territories.

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–8 business days	Calculated at checkout
Expedited Shipping	3–5 business days	Calculated at checkout
Express Shipping	1–3 business days	Calculated at checkout
Free Shipping	7–10 business days	On orders over $75

Delivery times are estimates only and are not guaranteed. Lumière is not responsible for delays caused by shipping carriers, weather conditions, or other factors outside our control.

4. International Shipping

Lumière ships to select international destinations. International shipping rates and delivery times vary by destination and will be calculated at checkout.

Estimated International Delivery Times:

Region	Estimated Delivery
Canada & Mexico	7–14 business days
United Kingdom & Europe	10–18 business days
Middle East	10–21 business days
South Asia (Bangladesh, India, Pakistan)	14–25 business days
Australia & New Zealand	12–20 business days
Rest of World	14–30 business days

These are estimates only. International delivery times may vary due to customs clearance and local postal services.

5. Shipping Carriers

Lumière works with trusted shipping carriers including:

USPS (United States Postal Service)
UPS
FedEx
DHL (International)

The carrier assigned to your order will be displayed on your shipping confirmation email along with your tracking number.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package directly on the carrier's website or through your Lumière account order history.

Please allow 24–48 hours for your tracking information to update after receiving your shipping confirmation email.

7. Customs, Duties & Taxes

Domestic (USA): Applicable sales tax will be calculated and added at checkout based on your delivery address.

International: International customers are solely responsible for all customs duties, import taxes, VAT, and any other fees imposed by their destination country. These charges are:

Not included in our product prices or shipping fees
Not collected by Lumière at checkout
Determined and collected by your local customs authority upon arrival
Non-refundable in the event of a refused or returned package

Lumière is not responsible for delays caused by customs clearance. We are legally required to declare the full value of all shipments on customs documents and cannot mark orders as "gifts" to avoid customs fees.

8. Shipping Restrictions

Currently, Lumière does not ship to:

P.O. Boxes (for express and oversized orders)
APO/FPO military addresses (standard shipping only)
Countries under US trade sanctions or export restrictions

If you are unsure whether we ship to your location, please contact us before placing your order.

9. Lost, Stolen or Damaged Packages

Lost Packages: If your tracking information shows your package as delivered but you have not received it, please:

Check with neighbors and building management
Wait 2 additional business days as packages can sometimes be marked delivered early
Contact the shipping carrier directly with your tracking number
Contact us at [INSERT YOUR EMAIL ADDRESS] if the issue is not resolved

Stolen Packages: Lumière is not responsible for packages confirmed as delivered by the carrier. We recommend adding signature confirmation at checkout for high-value orders.

Damaged Packages: If your order arrives damaged, please:

Take photos of the damaged packaging and products immediately
Contact us within 48 hours of delivery at [INSERT YOUR EMAIL ADDRESS]
Include your order number and photos in your message

We will review each case individually and work to find a fair resolution.

10. Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order. Lumière is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping address immediately after placing your order, contact us as soon as possible at [INSERT YOUR EMAIL ADDRESS]. We will do our best to update your address before dispatch, but we cannot guarantee changes can be made once an order is processing.

11. Refused & Returned Packages

If a package is refused or returned to us due to:

An incorrect address provided by the customer
Failed delivery attempts
Refusal to pay customs duties (international orders)
Customer refusal of delivery

The customer will be responsible for the cost of re-shipping. Original shipping fees are non-refundable. International customers who refuse to pay customs duties and whose packages are returned will receive a refund for the product cost only, minus original and return shipping fees.

12. Split Shipments

In some cases, your order may be shipped in multiple packages if items are sourced from different suppliers or warehouses. You will receive separate tracking numbers for each package. You will not be charged additional shipping fees for split shipments.